Shipping Policy
Free worldwide standard shipping
PetalWhisk pays the cost of standard shipping on every order, whether you order one flower press set or a bundle. There is no minimum purchase. Optional upgrades are listed separately so you can review their prices before placing your order.
Order processing
Please allow 2–5 business days for us to prepare your order for shipment. Saturday and Sunday do not count toward processing time. Your order enters our system as soon as you place it. During processing, we prepare it for dispatch. The delivery estimate begins when the package ships.
Estimated delivery after shipment
Standard delivery typically takes 7–14 business days after shipment. For a U.S. order, allow approximately 9–19 business days from placing your order to receiving it, including processing. International delivery times may vary by destination, customs clearance and the local carrier. These timeframes are estimates.
Priority Shipping
The optional $4.99 Priority Shipping upgrade moves your order to the front of our processing queue. Once your package ships, the same carrier delivery estimate applies. This upgrade does not purchase expedited transit or guarantee an arrival date.
Tracking your package
Every customer receives a tracking number once their package ships. Use that number to check the carrier’s latest scan. If you have trouble locating your tracking number, or your package is past its estimated delivery window and the tracking has stopped updating, email us with your order number so we can review the shipment.
Packages lost in transit
Optional Shipping Protection costs $5.99 and covers packages lost during transit. If you purchased protection and believe your shipment was lost before delivery, contact us with your order number and tracking number so we can investigate.
Packages marked as delivered
If tracking shows delivery and you cannot find the package, check the delivery location, any carrier delivery photo, and your building’s mailroom or reception desk. The carrier may also be able to confirm where it was left. PetalWhisk cannot assist with packages stolen after the carrier marks them delivered. Shipping Protection does not cover theft after delivery.
Order cancellations
Please review your items, quantities and shipping address before placing your order. Because orders enter our processing system immediately, we do not accept cancellations after an order has been placed. For questions about returning an item after delivery, see our Return and Refund Policy.
Shipping support
Email cmgfear792@gmail.com with your order number, tracking number if available, and a short description of the issue.