Return and Refund Policy
If your set arrives damaged or incomplete
Please inspect your PetalWhisk order when it arrives. If the press or an included piece arrived damaged, or a part is missing, email cmgfear792@gmail.com within 72 hours of the time the carrier marks your package as delivered. The 72-hour period includes weekends.
What to include in your email
Include your order number, the name of the affected item, and a short description of the issue. If you ordered several sets, tell us how many were affected.
- For damage: attach clear photos of the item showing the damage and a photo of the packaging.
- For missing parts: tell us which piece is missing and attach a photo of the pieces you received together with the packaging. You do not need a photo of the missing piece itself.
Review and approval
We review the order details and photos before approving a claim. Please keep the item and packaging while we review your request. If we need a clearer photo or more information to identify a part, we will reply by email. Please wait for instructions before mailing anything back.
How we resolve approved claims
For an approved damage claim, we offer a replacement. For an approved missing-part claim, we send the missing piece or pieces. There is no shipping charge for an approved replacement. Our standard resolution is replacement or completion of the set rather than a cash refund.
Other returns and refunds
We do not accept change-of-mind returns or offer discretionary refunds for complete, undamaged orders. A package that never arrived is a shipping issue. See our Shipping Policy for tracking and lost-in-transit support.
Your consumer rights
This policy describes the replacement service offered by PetalWhisk. Where applicable law gives you a longer reporting period, a right to cancel or return a purchase, or a right to a refund or another remedy, those rights remain available.